Read Who Says Elephants Can't Dance?: Leading a Great Enterprise through Dramatic Change Online
Authors: Jr. Louis V. Gerstner
Tags: #Collins Business, #ISBN-13: 9780060523800
Customer Forum, Chantilly, Va.
customers:
IBM focus on
integrating solutions for
quality ratings by
satisfaction of
cyber terrorism
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Czarnecki, Gerry
DaimlerChrysler
Data General
“Dear Colleague” memos
decentralization VS. centralization
Deep Blue
Dell
deregulation
digital divide
Digital Equipment Corporation (DEC)
Dinah Shore Golf Tournament
Disney Company
divestitures
Domino Web Server
Donofrio, Nick, foreword
Dormann, Juergen
dot-com mania
DRAMs
dress code
Eastman Kodak
e-business
ad campaign
coining of term
future direction
IBM as agenda setter in
information infrastructure of
Economist, The
Ellison, Larry
EMC
EMEA (Europe, Middle East, and Africa)
employee communications
entrepreneurship
European Union
excellence
execution:
accountability for
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clarity in
in high-performance culture
and IBM’s turnaround
and inspection
leadership in
of shared activities
translation of strategies into
Executive Committee
executives:
compensation
evaluation
leadership qualities of
leading by example
Exley, Chuck
Father, Son, and Co.
(Watson)
Federal Systems Company
Ferguson, Charles
Financial Times
First Data Resources
Fisher, George
focus
on acquisitions
allocating resources in
on competitive analysis
on core business
on detailed analysis
on strategies VS. vision
foils
Ford, Henry
FORTRAN
Fortune
Fujitsu computers
Gates, Bill
GATT (General Agreement on Tariffs and Trade) General Electric (GE)
General Motors (GM)
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genome mapping
Gerstner, Dick
Gerstner, Louis V., Jr.:
birth and family background
challenges
decision to join IBM
early career
employment contract with IBM
first days at IBM
lessons learned,
see also
observations management philosophy
as outsider
reflections on first year at IBM
retirement
strategy of,
see
strategy
Global Network
Global Services
globalization
go-to-market model
grid computing
Grove, Andy
Hammer, Michael
Harvard Business School
Heidrick & Struggles International, Inc.
Helyar, John
Hewlett Packard (HP)
high-bandwidth networks
Hitach:
competition from
hard-disk-drive business divested to
Home Depot, The
Honeywell, as competitor
IBM:
acquisitions
as American icon
antitrust scrutiny
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brand
breakup
bureaucracy
cash position
changing economic model
community service
as counterintuitive corporation
culture of,
see
corporate culture
customer focus
decline
as global institution
go-to-market model
history
image,
see also
media
as industry leader
media stories
morale
operational and financial performance (1992-2001) right-sizing
strategy of,
see
strategy
survival
IBM Board of Directors
IBM principles
IBMers:
CEO’s communication with
compensation of,
see
compensation
culture of,
see
corporate culture
increases in workforce
layoffs of
morale
information superhighway
information technology:
architectural control
and e-business,
see
e-business
networked model
information technology industry:
competition in,
see
competition
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connectivity
convergence
detachment from customers
disaggregation
IBM as leader of
Internet in,
see
Internet
product loyalty
services-led
see also
computer industry
Informix
integrated circuits
integration:
as a bet-the-company strategy
in centralized enterprises
corporate culture against
measurement systems in
integrity
Intel
intellectual property
International Business Machines Corporation,
see
IBM
International Monetary Fund (IMF)
Internet:
access to
arrival of
and e-business,
see
e-business
future of
IBM’s commercials about
impact of
as mass medium
networked applications
protocols
Internet Division
ISSC (Integrated Systems Services Corporation) JD Edwards
Jobs, Steve
Johnson, Lyndon B.
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Johnson & Johnson
Jordan, Vernon
Joyce, John, foreword
Justice Department, U.S.
Kalis, David
Kasparov, Garry
keeping IBM together,
see also
integration KKR (Kohlberg Kravis Roberts & Co.)
Knight, Chuck
Kodak
Kohnstamm, Abby, foreword
Kravis, Henry
Kroc, Ray
Kuehler, Jack
Leadership Competencies
Lederberg, Joshua
lifelong employment
Linux
Loral Corporation
Lotus Development Corporation
Lotus Notes
McKinsey & Company
McNealy, Scott
magnetic recording
mainframes:
cannibalization of
centralized computing
CMOS technology
declining market share of
early priorities and planning
growing IBM’s business around
price reductions
repositioning
rumored demise
System
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System
Makihara, Minoru
malfeasance
Malone, John
management:
boards of directors
management (
cont.
)
culture changes
leadership by
Management Committee
Manzi, Jim
marketing and sales
matrix management
MCI
media:
Gerstner’s press conferences
IBM communications department
stories about Gerstner
stories about IBM
Memorial Sloan-Kettering Cancer Center
memory chip, invention of
memory chips (DRAMs)
merchant market
mergers:
and acquisition fever
downside
see also
integration
Metz, Frank
microelectronics business
Microsoft:
competition from
domination of PC industry
and IBM PCs
and Internet
software
Windows operating system
Wintel duopoly
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Morris, Charles
Motorola
Murphy, Tom
NCR Company
Neff, Tom
Netscape
networked computing
as e-business,
see also
e-business
network computing blueprint
strategic vision for
New Economy
New York Times, The
New York Times Company
nonconcur system
Nortel
Noto, Lou
Novell
OECD (Organization for Economic Cooperation and Development) OEM (Original Equipment Manufacturer) business Ogilvy & Mather
on-demand computing
Opel, John
open architecture
open standards
Operation Bear Hug
Oracle
OS/2
OS/2 Warp
overhead projectors
Ozzie, Ray
Palmisano, Sam, foreword
as Gerstner’s successor
as ISSC president
Partnership for a Drug-Free America
passion
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paternalism
Patrick, John
PCs:
client/server segment in
commercials
and company image
competition for market share in
distribution of
emerging market model of
IBM PowerPC
IBM’s entry into market
IBM missteps
and networked model
operating systems
PeopleSoft
Personal Business Commitments (PBCs) of
personal computers,
see
PCs
personal leadership
Philip Morris
PowerPC
Principles
Gerstner’s description of
leadership via
marketplace as driving force
measures of success
needs of employees and community
quality commitment
restless self-renewal
strategic vision
teamwork
urgency
priorities, strategic,
see
strategy privacy
Procter & Gamble
PROFS (internal messaging system)
proprietary technology
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public relations
quality:
customer ratings
focus on excellence
IBM commitment
Reagan, Ronald
real estate
reengineering
relational database
Research Division
respect for the individual
Rizzo, Paul
R. J. Reynolds Tobacco Company
RJR Nabisco
Robinson, Jim
Roche, Gerry
Rockefeller, John D.
ROLM
SAP
Schrempp, Juergen
Seagate
search committee
Sears, Roebuck
semiconductor business
semiconductor chips
Senior Leadership Group (SLG)
September 11 attacks:
implications of
Server Group
services:
building the organization around
discipline in management of
and economies of scale
future of
integrating solutions for customers
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product-based business VS.
self-renewal capacity
SGI
shareholders:
dividends
IBMers as
meetings of
value to
Siebel, Tom
Siebel Systems
Silicon Valley ethos
Social Security System, U.S.
societal change
Socony Mobil Oil Co.
software
acquisitions
application-specific
IBM sales
middleware
open standards
operating systems
Software Group
“Solutions for a Small Planet,”
Sony Corporation
Spencer Stuart Management Consultants N.V.
Sperry-Burroughs
standards:
corporate-wide
of integrity
Internet protocols
open
stock options
Stock Options Program
stock prices
stock splits
Stockholders,
see
shareholders
strategy:
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acquisitions
in allocating resources
big bets
brand renewal
clarity
competitive,
see
competition
customer focus
e-business
execution
focus
inspection
open technology
priorities and key decisions
quality commitment
quantitative analysis
reflections
vision
Sun Microsystems
System/360 mainframes
System/390 mainframes
systems management software
Taurel, Sidney
taxation
teamwork
Technology Group
telecommunications
terrorism
ThinkPad
Thoman, Rick, foreword
Thompson, John M., foreword
Tivoli Systems
T. J. Watson Research Center
Toshiba
Toyota
Trotman, Alex
Unisys
United Nations (UN)
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Univac
University of Pennsylvania
UNIX
USA Today
utility computing
values
variable pay
Vest, Chuck
vision statements
Wall Street Journal, The
Wal-Mart
Walton, Sam
Wang Corporation
Watson, Thomas J., Jr.
Watson, Thomas J., Sr.
Web hosting
Websphere
Weil, Ulric
Welch, Jack
Welsh, Dennie, foreword
win, execute, and team
Windows operating system
Wintel duopoly
Wladawsky-Berger, Irving
World Bank
Worldwide Management Council (WMC)
World Wide Web
Wu, David
Xerox Corporation
York, Jerry, foreword
Yorktown Heights, New York, IBM Research
Louis V. Gerstner, Jr., served as chairman and chief executive officer of IBM from April 1993 to March 2002, when he retired as CEO. He remained chairman of the board through the end of 2002. Before joining IBM, Mr. Gerstner served for four years as chairman and CEO of RJR Nabisco, Inc. He received a bachelor’s degree in engineering from Dartmouth College and an MBA from Harvard Business School.