Read Financial Markets Operations Management Online
Authors: Keith Dickinson
The Operations Department does not and cannot operate in isolation. It has to maintain relationships with many different types of organisation including:
These are your fee-paying clients; you provide a service for which you are compensated.
Table 1.3
lists some examples.
TABLE 1.3
Examples of external clients
Your Organisation | Your Client (example) | Revenue |
Investment manager | Pension fund |
|
Dealer/Sales | Corporate |
|
Broker | High-net-worth individual |
|
Custodian bank | Insurance company |
|
You could be in contact with your clients on a regular basis for a variety of reasons, such as responding to their queries, taking instructions for an optional corporate action events and sending them securities and/or cash statements including evaluations and performance-related information.
Internal clients would include your colleagues in other departments such as the Front Office. The Front Office looks to you for reports and you look to it for decisions on certain types of transaction query or voluntary corporate action event. Therefore, this relationship is based on information swapping rather than fee generation. Other business functions (see below) would also be regarded as internal clients.
The term “counterparty” can have two meanings. On the one hand, a counterparty is one party to any transaction and your organisation is the second party. The term can also refer to any legal entity to which you could be exposed financially (this is known as counterparty or credit risk).
Please refer back to the transaction that Masham Dealers entered into with Skipton Bank Limited. In this case you would regard Skipton Bank as your counterparty with whom you had exchanged confirmations of the trade in ABC bonds and whom you would have contacted as a result of the discrepancies in the contract terms.
Regardless of how competitive the business is, it is always a good idea to maintain good working relationships with your counterparties.
In our example we would have a financial exposure to Skipton Bank.
For this reason, our organisation would analyse any counterparty from a credit perspective and establish some trading limits with the counterparty. So long as the value of all our transactions with the same counterparty is within the limit, the organisation will be comfortable with this. These limits should be under constant review and if the creditworthiness of a counterparty deteriorates, the trading limits should be reduced accordingly.
The financial markets depend on a wide range of intermediaries (suppliers) to enable investment organisations to do their jobs.
Table 1.4
shows a small selection of typical suppliers.
TABLE 1.4
Typical suppliers
Supplier | Description |
Custodians | Typically commercial banks, custodians hold assets on behalf of their clients. |
Central Securities Depository (CSD) | Securities issued in any one particular market are typically held centrally by a locally based CSD. It is here that settlement occurs having been cleared by the appropriate clearing system. |
Registrar | Equities are issued by corporate entities as one way of raising capital. The issuer must know who its shareholders are. To achieve this, a register of shareholders is maintained by a registrar on behalf of the issuer. |
Paying Agent | An issuer of bonds is obliged to pay interest periodically to its bondholders. The issuer pays the total amount of interest to its paying agent, who, in turn, pays the bondholders (or their custodians). |
Legal profession | A vast number of legal documents are required in the financial markets for many activities such as new issues of securities. Whilst there are standard (or master) agreements available, it is still necessary for solicitors to prepare/review documentation. |
Clearing systems | As part of the settlement process, clearing systems will match both sides to any transaction and check that there is sufficient asset availability before advising a CSD that the transaction can settle. Some clearing systems assume the counterparty risk from both the original counterparties â we know these clearers as central counterparties (CCPs). |
The final relationship is that with the various governmental and market organisations that have the power to regulate, supervise and censure organisations which come under their authority.
The majority of markets require organisations to be authorised in order to participate in certain regulated activities and to be subjected to regular inspections. Failure to meet requirements and breaches of the rules can expose organisations to financial penalties, public censure and even a restriction in their business activities.
Organisations must submit reports to their regulators and comply with their rule books.
Financial organisations are businesses that are liable to pay corporation tax on profits made. There therefore needs to be a good working relationship with the tax authorities in the organisation's country of incorporation.
Corporation tax is not the only tax to deal with; other taxes include:
There are other business functions that work outside of the direct Front Office/Middle Office/Back Office triangle but are nevertheless important elements in a well-run investment organisation. Again, the exact management of these functions depends on the size of the organisation and how it chooses to run its own business.
These functions include:
See
Table 1.5
for details.
TABLE 1.5
Other business functions
Business Function | Overview |
Accounting | Financial Accounting: Recording business transactions in the general ledger and preparing financial accounts (Profit & Loss, Balance Sheet, etc.). Reporting tends to be backward-looking (e.g. information for a previous period). Management Accounting: Measures, analyses and reports information to enable managers to make decisions on future business objectives. Reporting tends to be forward-looking (e.g. budget for the next 12 months). |
Compliance | This function ensures that the organisation complies with appropriate regulations, laws, internal policies and contracts, identifies non-compliance and initiates corrective action. |
Human Resources | A key resource in any organisation, it is the management of staff recruitment, learning and development, assessment and compensation. |
Information Technology/Systems | The financial industry is concerned with the storage, retrieval, transmission, interpretation and security of information. Computers with databases, spreadsheets, telecommunications, etc. enable this to happen and have replaced paper-based storage (ledgers) and manual processes. High-speed networks have led to electronic and algorithmic trading that can execute thousands of transactions in milliseconds. The Internet has enabled instructions and information to be sent quickly and securely, making many proprietary transmission systems redundant. |
Internal Audit | Provides independent assurance that an organisation's risk management, governance and internal control processes are operating effectively. Internal audit is independent from the business operations and reports to the organisation's board and senior management. |
Risk Management | Financial institutions are exposed to a number of risks, including:
The primary objective of the operational risk management function is to minimise the occurrence and impact of operational risk events, in particular avoiding extreme or catastrophic events, in order to support the organisation in achieving its strategic objectives. |
Treasury | A Treasury Department focuses on customer dealing business, servicing the organisation's banking book, supporting credit business by offering treasury products, managing liquidity (daily cash flow) and conducting limited trading activities. |
An Operations Department is the “engine room” of an investment organisation and the conduit along which transactions that have been executed in the Front Office flow.
Operations have a processing role â ensuring that these transactions are completed (settled) in an accurate and timely manner.
Operations also have a supporting role â they help the Front Office by reducing costs and making sure that any profits are not reduced through late interest claims.
Operations have a safekeeping role â ensuring that assets are held in custody and are only released on properly authorised instructions.
Operations do not work alone â they provide information to other functions and require resources such as staff (Human Resources) and cash (e.g. Treasury). To do this effectively, Operations maintain many different types of relationship, both internally (e.g. with the Front Office) and externally (e.g. with counterparties, clients, custodians, etc.).
Financial instruments are negotiable (i.e. they can be traded) assets that can be divided into cash instruments and derivative instruments. Cash instruments are issued in response to a legal entity, a corporate or a government raising capital and are either securities or loans. We will concentrate on securities.
Derivative instruments derive their value from the value and characteristics of one or more underlying entities, for example, a security, an interest rate or a market index. Derivatives are not created by the issuers of the underlying entity; rather they are created either by a derivatives exchange (known as exchange-traded derivatives â ETDs) or by participants in the market (OTC derivatives â OTCDs).
Another way to look at these examples is to consider the differences between the money markets and the debt and equity markets (both collectively known as the capital markets). We can differentiate the money markets from the capital markets on the basis of maturity, the credit instruments and the purpose of the financing (see
Table 2.1
).
TABLE 2.1
Money market and capital market differentiators
Differentiator | Market | Description |
Maturity | Money | Deals in the lending and borrowing of short-term finance for up to 12 months. |
Capital | Deals in the lending and borrowing of long-term finance for more than one year. | |
Credit instruments | Money | Collateralised cash loans, bankers' acceptances, certificates of deposit, commercial paper and bills of exchange. |
Capital | Equity, corporate bonds and government securities. | |
Purpose | Money | Short-term credit needs of business; it provides working capital to the industrialists. |
Capital | Long-term credit needs of business; it provides capital to buy fixed assets such as land, machinery, etc. Helps provide adequate capital to meet statutory minimum capital standards. | |
In addition, there are differences in emphasis regarding: | ||
Risk | Money | These are short-term instruments. Credit risk is lower than in the capital markets, as there is less time for the credit to default. |
Capital | Long-term instruments. Credit risk is greater than in the money markets, as there is more time for the credit to default. | |
Basic role of the market | Money | Adjustment of liquidity. |
Capital | Putting capital to work. |
As we are going to see in this chapter, there is a great variety of financial instruments, each with a varying degree of complexity from an operational point of view. For what purpose, though, are these instruments issued?
Entities that issue financial instruments do so for one fundamental reason and that is to raise capital. If you take a look at a company's annual report and accounts, you will notice on the Balance Sheet that the company has assets that are matched by liabilities. Assets are what the company owns and liabilities reflect the ways that the assets have been financed. Depending on the individual circumstances, a company can finance its assets by issuing securities (equity, bonds, etc.), borrowing cash or a combination of both.
The type of securities issued depends on the purpose for which the cash is being raised and the time horizon for which the cash is needed.
Table 2.2
shows some examples.
TABLE 2.2
Purposes and time horizons of securities
Purpose of Cash | Time Horizon | Type of Security |
Working capital | Short term, less than 12 months | Money market instrument such as a certificate of deposit |
Finance an infrastructure project | Long term, say 10 years | Debt instrument such as a bond issue with a term of 10 years |
Business expansion | No definitive time horizon, but certainly long term | Equity instrument such as ordinary shares |
A “soft” benefit of issuing securities is that the issuer gains a presence in a particular market; there is a certain cachet for a company that has its shares listed on a major stock market, such as Tokyo, New York or London.
One of the features of equity and bonds is that these are negotiable and the investor community is free to buy and sell these instruments under rules and regulations laid down in the markets where the instruments are issued. We refer to this as a
secondary market
.
Investing is an inherently risky business. The market price might move away from the investor, resulting in a loss if the investor decides to sell the asset. It is also risky in the sense that the
issuer might default, leaving the investor with a worthless asset, and risky in the sense that the benefits of ownership may either not be received or not be as high as expected.
By contrast, derivative financial instruments are issued by the market rather than the issuer of the underlying asset from which the derivative derives its value. The market issues and uses derivatives for a number of purposes, including:
It is not the purpose of this book to teach you about the reasons why entities issue debt and equity securities; there are excellent books that fulfil this purpose. Rather, it is to illustrate that the ways in which we administer financial instruments are determined by some of the features of these instruments. The main learning objective is to know enough about any particular instrument to enable you to understand the main processes within a settlements or custody or asset servicing context.
By the end of this chapter you should be able to:
Together with the capital markets, the money markets form the financial markets. The main distinction between the two is that the money markets focus on short-term debt financing, whereas the capital markets focus on the longer term through the issuance and subsequent trading of equity, bonds and all the other types of securities.
In this section, we will look at the main money-market instruments including deposits, coupon securities (such as certificates of deposit) and discount securities (such as treasury bills and commercial paper). Due to the short-term nature of these instruments, interest can be paid to the lender in one of two ways:
Any currency that is traded outside the country of the currency is referred to as a
Euro-currency
trade. For example, if you are a dealer based in Tokyo wishing to borrow US dollars, you would be borrowing Euro-dollars.
Euro-currency deposits are non-negotiable and there is no secondary market as such. Title to a deposit cannot be assigned or transferred without the approval of the lender and borrower. This makes it a rather complex situation if either party wishes to liquidate the deposit; the normal practice if one party wishes to “cancel” the deposit is to enter into an equal-and-opposite transaction for the same maturity.
Euro-currency rates are quoted on a percentage per annum basis based on inter-bank offered rates and bid rates. Traditionally, the key benchmark rate has been the London Interbank Offered Rate (LIBOR â the rate which the market charges to lend money) and the London Interbank Bid Rate (LIBID â the rate which the market pays for taking money).
LIBOR and LIBID rates for the major currencies (see
Table 2.3
) are fixed every day in London by groups of banks known as
panel banks
(see
Table 2.4
) across a range of maturities (see
Table 2.5
).
TABLE 2.3
British Bankers' Association â LIBOR currencies
AUD | Australian Dollar | GBP | Sterling |
CAD | Canadian Dollar | JPY | Japanese Yen |
EUR | Euro | NZD | New Zealand Dollar |
CHF | Swiss Franc | SEK | Swedish Krona |
DKK | Danish Krone | USD | US Dollar |
Source:
www.bbalibor.com
.
TABLE 2.4
Panel banks for EUR LIBOR
Euro Panel Banks | Last Reviewed May 2012 | |
Abbey National plc | Deutsche Bank AG | Rabobank |
Bank of Tokyo-Mitsubishi UFJ Ltd | HSBC | Royal Bank of Canada |
Barclays Bank plc | JP Morgan Chase | Société Générale |
Citibank NA | Lloyds Banking Group | The Royal Bank of Scotland Group |
Credit Suisse | Mizuho Corporate Bank | UBS AG |
Source:
www.bbalibor.com
.
TABLE 2.5
Range of maturities
Overnight (O/N) | Starting today and maturing tomorrow |
TomâNext (T/N) | Starting tomorrow and maturing the next day |
SpotâNext (S/N) | Starting on the spot date |
1Â w | Starting on the value date, maturing 1 week later |
1Â m | Starting on the value date, maturing 1 month later |
2Â m | Starting on the value date, maturing 2 months later |
3Â m | Starting on the value date, maturing 3 months later |
6Â m | Starting on the value date, maturing 6 months later |
12Â m | Starting on the value date, maturing 12 months later |
When a deposit is transacted, there will be a difference between the dates on which the transaction is executed (the fixing date), the start date of the deposit (the value date) and the finish date of the deposit (the maturity date).
In general, there are two business days between the fixing date and the value date. The maturity date will be the number of days/months after the value date, as noted in the transaction (e.g. three months). In the BBA's LIBOR guidance notes, the period between the fixing and the value date for the ten currencies is as noted in
Table 2.6
.
TABLE 2.6
Period between fixing and value dates
Currency | Period between Fixing and Value Dates |
All currencies except EUR and GBP | Two London business days after fixing |
EUR | Two TARGET2 business * days after fixing |
GBP | The fixing date and value date are the same |
Source
: bbalibor (online). Available from
www.bbalibor.com/technical-aspects/fixing-value-and-maturity
. [Accessed Monday, 2Â December 2013]
*
A TARGET2 business day is when the Eurozone payment system is open in all participating countries. It is closed on 1 January, Good Friday, Easter Monday, 1 May and Christmas (25 and 26Â December).
There are two calculations to be aware of:
Interest is calculated on a simple interest basis based on the actual number of days in the deposit period divided by 360Â days (365 days for GBP):
Where:
The following two exercises will check your understanding of:
A
certificate of deposit
(CD) is a type of time deposit where a bank issues a receipt certifying that a deposit has been made. Unlike the time deposit that we saw previously with a Euro-currency deposit, a CD can be sold prior to the final maturity. Therefore, instead of waiting until maturity, depositors may sell them in the market for cash. The holder of a CD receives interest at a fixed or floating rate.
CDs are quoted on a discount-to-yield basis and, on maturity, the holder receives the face value plus interest (either at a fixed rate or a floating rate). Interest on a CD is calculated in the same way as for a Euro-currency deposit, as the example in
Table 2.11
illustrates.
TABLE 2.11
Example of a certificate of deposit
Issuer | Nycredit Bank |
Face value | EUR 1,000,000 |
Interest rate | 0.16% |
Tenor | 180 days |
On maturity, the holder will receive EUR 1,000,800.00 (i.e. the face value EUR 1,000,000.00 plus interest of EUR 800.00):
Let us assume that the holder sells the CD at a yield of 0.15% with 90Â days remaining until maturity. The maturity amount is discounted by the yield for the remaining period: