Cruise Ship Blues: The Underside of the Cruise Ship Industry (36 page)

K

Kertula, Representative Beth
L

Labor issues (see also incomes, tips, work conditions), 163164, 169 Labor unions, 165, 166 Legionnaire's disease, 69, 73-74 Liability, 64 Liberia, 140, 142 Los Angeles, 167
Los Angeles Times
, 61 Love Boat, The (see
Pacific Princess
)

Louis Vuitton Moet Hennessy (LVMH)

Miami Cruise Line Services, 33 Onboard Media, 35, 39 Majesty Cruise Line, 4
Majesty of the Seas,
62-63, 114 Mandara Spa, 38

Marine Expeditions, 3 MARPOL, 92-94, 113, 162 Mase, Curtis, 59, 80 Matthews, Eddie, 153-154 Medical care, 75-81, 162 Mergers, 3-4
Mercury
, 91, 108 Mermaid propulsion, 50, 87 Miami Cruise Line Services (see Louis Vuitton Moet Hennessy)
Miami New Times
, 66, 128
Millennium.,
49, 50, 89, 172
Mistral
, 147, 173
Monarch of the Seas,
61, 154 Murkowski, Senator Frank, 105,

109

N

Nantucket Clipper
, 72 National Park Service, 109, 112 National Parks Conservation Association, 109, 112 National Transportation Safety Board (NTSB), 50, 55, 75 Netherlands, 140
New York Times,
6, 65, 78, 79
Nieuw Amsterdam
, 173
Noordam
, 52
Nordic Empress,
89, 175
Nordic Prince,
115, 175 Norwalk-like virus, 68, 71, 72, 73
Norway,
33, 53, 61, 123, 124,

173

Norway, 140, 141
Norwegian Crown
, 36 Norwegian Cruise Line, 4, 19, 28, 36, 38, 159, 173 advertising, 12-13 and port charges, 45 and the environment, 86, 87, 105, 108 and workers, 123, 124, 128, 136 ban on bringing beverages aboard, 31

customer relations, 145-146, 150, 152, 154, 155-156 events at sea, 51, 53, 55 food and dining, 17 freestyle cruising, 13, 14 medical care, 77 onboard illness, 72 onboard revenue, sources of ,

33, 39, 42 private islands, 41 sexual assaults, 61
Norwegian Dream
, 51, 55
Norwegian Sea
, 150
Norwegian Sky
, 108, 173
Norwegian Star,
19-20, 42, 72, 154

O

Ocean Fund (see Royal Caribbean International)

Ocean Glory I,
53, 173
Ocean Explorer,
175 Oceans Blue Foundation, 168 Oily bilge, 84, 86-87, 88-89, 90, 99-100
Olympic Countess
, 175
Olympic Explorer
, 49 Onboard Media (see Louis Vuitton Moet Hennessy)

Onboard photography, 34-35 Onboard revenue, 28-44 Onshore caters and food borne illness, 72-73 Organization of Eastern Caribbean States (OECS), 113
Oriana,
174 Orient Line, 4
P

Pacific Princess,
11-12, 18 Palm Beach Cruises, 85-86 Panama, 46, 140, 141, 142
Pacific Sky
, 75
Paradise,
50, 128, 172 Parrish, Al, 188

Paris MOu, 53, 54 Passenger capacity, trends, 2
Paul Gauguin
, 49
Patriot,
176

Personal choice cruising (see Princess Cruises)

P&O Cruises, 4

P&O Cruises Australia, 4, 73, 75 P&O Princess, 4, 45, 174 (see also Aida Cruises, Princess Cruises, Seetours, Swan Hellenic Cruises)

Port charges, 45

Port lecturers, 35-36

Port of Spain, Trinidad, 113

PPI Group, 35, 39

Premier Cruises, 3, 52, 61, 63,

174

Princess Cruises, 4, 5, 58, 65, 112,

136, 140-141, 159 and the environment, 83, 85,

91, 105 cancellations, 49 dining and food, 18 medical care, 77 onboard illness, 72 onboard revenue, sources of, 29,

34, 39, 42 personal choice cruising, 13, 14
Prinsendam,
53 Private islands, 41

Q

Queen Elizbeth 2 (QE2),
6, 146, 193, 176
Queen Mary 2
, 38

R

Radiance of the Seas,
42, 175
R^adisson Diamond,
17, 22, 68-69,

76, 157-158, 161 Radisson Seven Seas Cruises, 15, 130, 140 and workers, 118, 121, 130 cancellations, 49 customer relations, 157-158

Recruiting agents, 128-129
Regal Empress,
176
Regal Princess,
174 Regency Cruises, 125, 150
Regent Sea,
51, 150
Rembrandt,
174 Renaissance Cruises, 3, 45, 156
Rhapsody of the Seas
, 108
Riviera I,
175 Romantica, 52

Rotterdam,
49, 134, 151, 173 Roux, Michel, 14 Royal Caribbean Cruises Limited, 4, 44-45, 65, 88, 140, (see also Celebrity Cruises)

Crown Bay, St. Thomas, USVI,

47

Ocean Fund, 83 Royal Caribbean Cruise Line (see Royal Caribbean International) Royal Caribbean International (RCI), 4, 5, 19, 20, 44, 112,

175

advertising, 13, 19, 27 and port charges, 45, 102, 108, 114,115 and the environment, 83, 86, 88-89, 91, 162 ban on bring beverages onboard, 31-32

customer relations, 153, 154,

164

food budget, 15 medical care, 78

onboard revenue, sources of, 39,

42

sexual assaults, 60-64, 126 Royal Cruise Line, 20, 120
Royal Odyssey,
72 Royal Olympic Cruises, 49,140
Royal Pacific
, 52
Royal Princess,
72, 174 Rubella, 74

S

Safety and security, 50-63, 160162

Salmonella, 68, 69, 72, 73 San Francisco Bay, 91 San Juan, Puerto Rico, 46, 47-48 Seabourn Cruise Line, 3, 130,

138, 140 advertising, 21-22 and workers, 121 food budget, 15
Seabourn Goddess I
, 18, 22
Seabourn Sun,
176
Seabreeze,
52, 60, 86, 174
SeaEscape
, 63
Sea Princess
, 49
Seaward,
114, 115
Seawind Crown
, 62 Seawind Cruise Line, 62 Seetours, 4 Sensation, 37, 58, 79
Seven Seas Navigator
, 68-69 Sewage (see blackwater)

Sexual assaults, 58-63, 126-128, 161, 164 Sexual harassment and exploitation, 126-128, 143
Sheltered Seas,
176
Shigellosis
(Shigella), 68, 71 Shopping Approved stores, 29, 36-37 Onboard, 34-35 Shore excursions, 35
Sir Fancis Drake
, 52 Shipboard security, 56-59 Silversea Cruises, 15, 22, 121,

130, 140 Sitmar Cruises, 121 Smoke alarms, 55-56 Smokestack emissions (see air emissions)

Solid waste, 83-84, 90, 98-99

Sovereign of the Seas,
5, 88-89, 175 Spa services, 38, 179 Star Cruises, 4, 28, 38, 87-87(see also Norwegian Cruise Line, Orient Line)

Statendam,
52, 119, 151

St. Croix (see US Virgin Islands)

St. John (see US Virgin Islands)

St. Kitts, 113 St. Lucia, 113

St. Thomas (see US Virgin Islands)

St. Vincent, 113

Steiner Leisure, 38

Stella Solaris

Suicide, 129-130

Sun Cruises, 175

Sundream,
175

Sun Princess
, 29

Sun Vista
, 52

Swan Hellenic Cruises , 4

Switzerland
, 71

T

Ted Stevens, Senator, 112 Tim Gallagher, 114 Tips (gratuities), 135-138 Tony Knowles, Governor, 104,

106

U

UK Consumers' Association, 69 Ulysses Cruises, 86 United Kingdom, 140, 141 United Nations Declaration of Human Rights, 143

Law of the Sea, 141 United States Line , 3
Universe Explorer,
55, 176 Upgrades, 148 US Coast Guard and the environment, 104-105, 111, 123,

events at sea, 51, 52 security and safety, 56-57, 142 sexual assaults, 59 uS Virgin Islands, 46-47 St. Croix, 47 St. John, 35

St. Thomas, 29, 46-47, 115

V

Veendam,
91, 124, 173 Vessel Sanitation Program (see Centers for Disease Control)
Viking Princess
, 85-86
Vistafjord
, 55
Volendam
, 49
Voyager of the Seas
, 5

W

Wall Street Journal,
128 Wastewater, nonsewage (see gray water)

West Coast Environmental Law, 169

Westerdam,
73, 108, 129 Whales, 100, 109, 112 Wheatley, Nancy, 108
Wilderness Explorer,
176 Windjammer Cruises, 52, 60 Windstar Cruises, 3, 74
Windward,
152

Work conditions, 118-123, 163164

World Bank, 113-114

World Cruise Company, 3

World Discoverer,
175

World Explorer Cruises, 91, 105

Y

Young, Representative Don, 109, 190

Z

Zaandam,
49,173
Zenith,
79

Zenon Environmental, 90

Zuiderdam
, 50

ABOUT THE AUTHOR

Ross Klein
was introduced to cruising when as a youngster his parents took him on cruises to Hawaii (1963) and Alaska (1968). He took his first cruise as an adult in 1974 on the Mikhail Lermontov — the first year a Russian ship embarked from a US port. In 1992, he returned to cruising and in the next 9 years took 30 cruises comprising approximately 300 days. With each cruise he gained a deeper understanding of the cruise industry and its well-concealed underside.

Ross's education is in sociology and social work. He worked as a social group worker following completion of his Masters degree in social work in 1974. In 1981 he completed his PhD in sociology with a focus on nonviolent alternatives to war. He is presently on the faculty of the School of Social Work, Memorial university of Newfoundland.

Ross lives with his partner in St. John's, Newfoundland. He is a board member of Family Service Canada and an advocate for change in the cruise ship industry. He no longer takes cruises, preferring land-based vacations instead — at least until the cruise industry cleans up its act.

Ross is on-line at:
www.cruisejunkie.com

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