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Authors: Harvey Mackay

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BOOK: Use Your Head to Get Your Foot in the Door
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Here is my advice in dealing with rejection, because Lord knows, I’ve had plenty over my career:

Don’t take it personally
. Don’t consider yourself a failure if you get rejected. You’re a much bigger person than the way your last job packaged you. Take stock of your personal inventory. The sooner you think in terms of your breadth of skills and talents, the quicker you will find constructive ways to move on.

Leave the last door open
. While you may be retooling your new identity, don’t waste time with venom for the past. So what if the job wasn’t tailor-made for you? Blaming your last boss and your former company gets you nowhere. Consider that experience to have been invaluable to get you to the next run. Embrace the philosophy I underscore in the title of my book
We Got Fired! . . . And It’s the Best Thing That Ever Happened to Us.
Visualize the day when you can visit your last employer and actually
thank him or her
for the opportunity that was opened up for you. Remember as well that, on a practical level, you will need these people for references and goodwill within your industry.

Never say no for the other person
. Don’t anticipate rejection based on your immediate past experience. Indeed, you may have to polish up your attitude and credentials. On the other hand, you may also find employers who like you very much as you are. Be flexible, and test the market. Find out what feels natural for you, but also listen to others—recruiters, interviewers, and trusted friends and advisers. You’ll have to present yourself in a way that’s both digestible for the marketplace and acceptable to you.

Analyze every failure, but never wallow in one
. I always want to know
why
people say no, and I’m not afraid to ask. Was it me? Was it the condition of the economy? How about the particular needs of the firm or the department of that point in time? Be wide open to changing yourself, but be careful about trying to remake yourself to answer circumstances beyond your control.

Remember past achievements
. Reflect on your past career and business successes. How did you feel? When did you shine your best? And be honest and up to date. Don’t spotlight the kinds of career successes that are no longer possible in an industry or market that has changed forever.

Take a break
. If you’re feeling down, do something you like—exercise, read a motivational book, listen to a favorite song. Just don’t stay away too long. And never take a break when you’re on a hot streak, only when you’re in a slump. If a sudden streak of contacts and job prospects springs up, you may have already made the necessary adjustments in how you’re presenting yourself.
As a young actor and comedian, Jerry Seinfeld had a small, recurring role as a mail carrier on the TV sitcom
Benson
. One day, Jerry showed up for a script read-through only to find that he hadn’t been issued a script. When he asked why, he was told that he’d been fired. No one had remembered to inform him.
Embarrassed, Jerry left the studio determined to stay out of sitcoms until he had more control over the process. A few years later he succeeded, in more ways than one, when he cocreated the hit series
Seinfeld
, which ran for nine seasons on NBC and topped the Nielsen ratings for two years.
Getting fired, downsized, laid off, let go, or whatever term you want to use, once left a stigma. Now it is standard procedure. More and more people find themselves looking for work. And things are not going to change soon.
Rejection is the order of the day. It’s acceptance that’s the exception.
Two men wrote a book containing a collection of inspirational stories. The two authors figured it would take about three months to find a publisher. What happened next is as uplifting as any of the stories in their book.
The first publisher they approached said, “No.”
The second publisher said, “No.”
The third publisher said, “No.”
The next thirty publishers said, “No.”
Altogether, they received thirty-three rejections over a period of three years. So what did they do? They submitted their book to still another publisher.
The thirty-fourth publisher said, “Yes.”
After thirty-three rejections, that one “yes” launched the spectacular publishing success of
Chicken Soup for the Soul
, written and compiled by my good friends Jack Canfield and Mark Victor Hansen. The Chicken Soup for the Soul series has so far sold more than thirty million copies—all because Canfield and Hansen had the willingness to fail over and over, and to keep going until they succeeded.
Mackay’s Moral:
Don’t get dejected if you’ve been rejected—just get your new you perfected!
Chapter 9
Parting Words:
Canned Remarks upon Getting Canned
 
 
 
When people are fired, many look at their last words as a chance to ventilate all the venom and frustration that may be within them. It’s their final chance to retaliate before clearing out their desk—the career equivalent of a trip to the firing squad.
Be very careful about that attitude. It can be costly and dangerously terminal for your career.
The best way to part company with your present employer is almost always on as good a set of terms as reality allows. The situation is strikingly similar to losing a customer when you are in sales. In sales, you have to understand that how you exit an account is just as critical as how you enter into a relationship.
Regaining the goodwill of former employers can be as important as pursuing a new one. It may seem refreshing to dive into a new pool of contacts today. But first, don’t forget this: From an efficiency standpoint, you already have an established relationship on which to build. It’s simply one that has, for some reason, gone awry. That means how you end an association is fundamental to the possibility of beginning a new one. Second, the person to whom you choose to rage may well be answering a recruiter’s call in a reference check, or even working for an entirely new employer months from now.
When you lose a job, consider the first thing we say to a lost customer at MackayMitchell Envelope Company: “Thank you for giving us your business all these years.” And we say it with sincerity and mean it. The next is: “What can we do to make it an easy transition for you?” And finally: “If things don’t work out, we’re ready, willing, and able to consider stepping right back in. We sure would love to keep in touch with you from time to time.” And we do.
Let’s say the job you are losing is one you dearly wanted to keep or an affiliation with an organization you deeply loved. Surely, look at all your options. But from the moment you lose that spot, start to visualize the day you will win them back. Imagine the lunch or the golf game you will enjoy together to celebrate your return. Then plan out each painstaking, detailed, and hard-to-swallow step you would need to take to reinstate yourself. Don’t make it an obsession, but do make it an option.
Mackay’s Moral:
He or she who burns bridges better be a
damn good swimmer.
Quickie—The Stretch Marks of Experience
“Man’s mind, once stretched by a new idea, never regains its original dimensions,” said Justice Oliver Wendell Holmes, Jr.—one of history’s most distinguished members of the Supreme Court.
Reflect for a moment on Holmes’ wisdom: “
A mind stretched by a new experience can never go back to its old dimensions.”
Every time you search out a new job, and the trail proves to be a dead end . . . frustration takes the wind out of your sails.
Every interview that goes badly and leads to rejection . . . sparks a feeling of failure.
Every last-round candidacy where you
almost
land a job . . . sinks you into depression.
Those negative, self-destructive reactions earmark defeatist thinking.
Debrief yourself after each reversal, and you will usually find a wealth of learning about how to improve:
• your résumé,
• your pitch,
• your positioning,
• your explanation of why you lost your last job,
• and your plan for making your next job a success.
When does a setback become a real loss? If you
didn’t
learn something new and important about yourself and your capabilities.
“Jim, say hi to Tom, our severance consultant.”
© The New Yorker Collection 2009 Jack Ziegler from
cartoonbank.com
. All Rights Reserved.
Chapter 10
A Checklist
for Checking Out
 
 
 
It’s as important to negotiate your termination from your present employer as well as you negotiate your next position with a new organization. Below are just some of the considerations. While you want to receive everything that you are entitled to get, it’s always in your best interest to maintain positive relationships and not to burn bridges to future opportunities.
• Have a clear, written understanding of what your former company will say about your termination.
• If you’re not terminated for cause, poor performance, or violation of company policy, try to secure letters of recommendation from former supervisors.
• Know if you can ask prospective employers to contact the company as references. If former bosses will say unflattering things about you, do your best to find this out in advance.
• If there is a possibility your company will rehire you in a better economy, see if the termination can be repositioned as a leave of absence. You may forgo some severance pay, but your résumé may look better as a result.
• If you are considering a return to school, the leave of absence may also be a natural explanation.
• If you are asked to take early retirement, make sure your benefits are carefully calculated.
• If you don’t have another employer lined up, examine what you need to do to extend health care coverage.
• How will perquisites, such as club memberships or company cars, be addressed?
• If you have unused vacation or sick day credits, how can this time be converted into hard cash?
• If you are eligible for a partial-year bonus or stock options, establish how and when payments will be made.
• Confirm what items of information you are entitled to retain, such as client and prospect lists.
• Review any employment agreements to determine if you are bound by any “non-compete” clauses.
Quickie—Crying Societies or Support Groups?
Losing a job is traumatic, especially if it’s your first time through the meat slicer . . . and if your financial situation is already a tightrope walk. Because the job-loss experience sabotages confidence, a support group can be made to order to rebuild self-confidence. Internet support groups have both convenience advantages and privacy risks, which I’ll describe in a moment.
• A support group is positive when it helps restore confidence and negative when it degenerates into a crying society. Remember that Job #1 when you lose a job is getting a job. Spending a lot of time with similarly out-of-work people may strengthen your feeling of moral outrage that you were unjustly fired. It may also do nothing about your getting a job and might in fact amplify the unhealthy feelings that you are an unwanted, flawed human being.
• Dr. Marc D. Feldman of the University of Alabama has “warned about sympathy-seekers who invade Internet support groups . . . People can invent or induce fictitious illnesses in themselves or others in order to gain sympathy.” What holds true for illness-based alliances can afflict any sort of support group. Often people who are either unafflicted or mildy affected will exhaust the group’s time and subvert its positive purposes.
• As with any Internet-based communication, be conscious that anyone can be listening in—and that includes former employers and executive recruiters.
Chapter 11
Gone to Potter
If you go out of your way to get yourself fired, do it to build a bridge to your next career. According to
Inc.com
, J. K. Rowling was a “former secretary who was once fired for writing short stories at her computer and used her severance pay to help finance the first Harry Potter” book. Rowling knows how to take risks that leave an impression. Once asked about a project she was considering, she said, “There is no point in doing it unless it is amazing.” Today, Rowling’s net worth is estimated at almost $800 million.
Enlightened firing can take many forms:
• Some highly qualified people are culled from companies in re-engineering-style mass firings. Confident in their own skills and their ability to land on their feet, wise individuals use their severance to finance a sabbatical. They invest in strengthening their present skills or learning a new specialized second or third skill.
• Let’s say you’ve been fired because your company forced you to engage in unethical practices, and your ex-employer has developed a reputation for doing business on dimly lit streets. You could appeal to firms priding themselves as ethical beacons.
• Perhaps you know you’re due for a one-way ticket to the headsman’s block. If you’re a manager whose performance relies on the contributions of others, who will you need in your new job to be a success? I recall one executive who often hopped from one turnaround assignment to another. The executives who made up his new dirty dozen as he ricocheted from one new gig to another were rarely the same. And, even more important, were often not people he liked. In fact, he considered picking team members on the basis of liking them to be a big mistake. He picked people he respected and could play a meaningful role in solving the problems of the new business he was taking on.
BOOK: Use Your Head to Get Your Foot in the Door
11.18Mb size Format: txt, pdf, ePub
ads

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