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INDEX

Abelson, Bob,
129

A/B testing,
224–225

Accidents

    
“Five Whys,”
165–169

    
investigation of,
163–169
,
197–198

    
root cause analysis of,
164

    
social and institutional pressures and,
186–191

    
when human error really is to blame,
210–211

    
See also
Error
;
Mistakes
;
Slips

Acoustical memory,
94

Action

    
Gulfs of Execution and Evaluation and,
38–40

    
opportunistic,
43

    
reversing,
199
,
203
,
205

    
stages of,
40–44
,
55–56
,
71–73
,
172–173

    
subconscious nature of many,
42

    
See also
Psychology of everyday actions

Action slips,
171
,
173
,
174
,
194

Activity

    
complete immersion into,
55–56

    
task
vs
.,
232–234

Activity-centered controls,
140–141

Activity-centered design,
231–234

Adams, Marilyn,
74

Affordances,
xiv–xv
,
10–13
,
19–20
,
60
,
72
,
145
,
298

    
applying to everyday objects,
132–141

    
minimizing chance of inappropriate actions using,
67

    
misuse of term,
13–14

    
perceived,
13
,
18
,
19
,
145

    
signifiers
vs
.,
xiv–xv
,
14
,
18
,
19

Agile process of product development,
234

Airbus accident,
178–179

Air Florida crash,
188–189

Airplane

    
attitude indicator design,
121–122

    
failure of automation in,
214

    
landing gear switch design,
135

    
mode-error slips and control design,
178–179

    
See also
Aviation