The Information (30 page)

Claude Shannon had also arrived at the Institute for Advanced Study, to spend a postdoctoral year. He found it a lonely place, occupying a new red-brick building with clocktower and cupola framed by elms on a former farm a mile from Princeton University. The first of its fifteen or so professors was Einstein, whose office was at the back of the first floor; Shannon seldom laid eyes on him. Gödel, who had arrived in March, hardly spoke to anyone but Einstein. Shannon’s nominal supervisor was Hermann Weyl, another German exile, the most formidable mathematical theorist of the new quantum mechanics. Weyl was only mildly interested in Shannon’s thesis on genetics—“your bio-mathematical problems”
^♦
—but thought Shannon might find common ground with the institute’s other great young mathematician, von Neumann. Mostly Shannon stayed moodily in his room in Palmer Square. His twenty-year-old wife, having left Radcliffe to be with him, found
it increasingly grim, staying home while Claude played clarinet accompaniment to his Bix Beiderbecke record on the phonograph. Norma thought he was depressed and wanted him to see a psychiatrist. Meeting Einstein was nice, but the thrill wore off. Their marriage was over; she was gone by the end of the year.

Nor could Shannon stay in Princeton. He wanted to pursue the transmission of intelligence, a notion poorly defined and yet more pragmatic than the heady theoretical physics that dominated the institute’s agenda. Furthermore, war approached. Research agendas were changing everywhere. Vannevar Bush was now heading the National Defense Research Committee, which assigned Shannon “Project 7”:
^♦
the mathematics of fire-control mechanisms for antiaircraft guns—“the job,” as the NDRC reported dryly, “of applying corrections to the gun control so that the shell and the target will arrive at the same position at the same time.”
^♦
Airplanes had suddenly rendered obsolete almost all the mathematics used in ballistics: for the first time, the targets were moving at speeds not much less than the missiles themselves. The problem was complex and critical, on ships and on land. London was organizing batteries of heavy guns firing 3.7-inch shells. Aiming projectiles at fast-moving aircraft needed either intuition and luck or a vast amount of implicit computation by gears and linkages and servos. Shannon analyzed physical problems as well as computational problems: the machinery had to track rapid paths in three dimensions, with shafts and gears controlled by rate finders and integrators. An antiaircraft gun in itself behaved as a dynamical system, subject to “backlash” and oscillations that might or might not be predictable. (Where the differential equations were nonlinear, Shannon made little headway and knew it.)

He had spent two of his summers working for Bell Telephone Laboratories in New York; its mathematics department was also taking on the fire-control project and asked Shannon to join. This was work for which the Differential Analyzer had prepared him well. An automated antiaircraft gun was already an analog computer: it had to convert what were,
in effect, second-order differential equations into mechanical motion; it had to accept input from rangefinder sightings or new, experimental radar; and it had to smooth and filter this data, to compensate for errors.

At Bell Labs, the last part of this problem looked familiar. It resembled an issue that plagued communication by telephone. The noisy data looked like static on the line. “There is an obvious analogy,” Shannon and his colleagues reported, “between the problem of smoothing the data to eliminate or reduce the effect of tracking errors and the problem of separating a signal from interfering noise in communications systems.”
^♦
The data constituted a signal; the whole problem was “a special case of the transmission, manipulation, and utilization of intelligence.” Their specialty, at Bell Labs.

Transformative as the telegraph had been, miraculous as the wireless radio now seemed, electrical communication now meant the telephone. The “electrical speaking telephone” first appeared in the United States with the establishment of a few experimental circuits in the 1870s. By the turn of the century, the telephone industry surpassed the telegraph by every measure—number of messages, miles of wire, capital invested—and telephone usage was doubling every few years. There was no mystery about why: anyone could use a telephone. The only skills required were talking and listening: no writing, no codes, no keypads. Everyone responded to the sound of the human voice; it conveyed not just words but feeling.

The advantages were obvious—but not to everyone. Elisha Gray, a telegraph man who came close to trumping Alexander Graham Bell as inventor of the telephone, told his own patent lawyer in 1875 that the work was hardly worthwhile: “Bell seems to be spending all his energies in [the] talking telegraph. While this is very interesting scientifically it has no commercial value at present, for they can do much more business over a line by methods already in use.”
^♦
Three years later, when Theodore
N. Vail quit the Post Office Department to become the first general manager (and only salaried officer) of the new Bell Telephone Company, the assistant postmaster general wrote angrily, “I can scarce believe that a man of your sound judgment … should throw it up for a d——d old Yankee notion (a piece of wire with two Texan steer horns attached to the ends, with an arrangement to make the concern blate like a calf) called a telephone!”
^♦
The next year, in England, the chief engineer of the General Post Office, William Preece, reported to Parliament: “I fancy the descriptions we get of its use in America are a little exaggerated, though there are conditions in America which necessitate the use of such instruments more than here. Here we have a superabundance of messengers, errand boys and things of that kind.… I have one in my office, but more for show. If I want to send a message—I use a sounder or employ a boy to take it.”
^♦

One reason for these misguesses was just the usual failure of imagination in the face of a radically new technology. The telegraph lay in plain view, but its lessons did not extrapolate well to this new device. The telegraph demanded literacy; the telephone embraced orality. A message sent by telegraph had first to be written, encoded, and tapped out by a trained intermediary. To employ the telephone, one just talked. A child could use it. For that very reason it seemed like a toy. In fact, it seemed like a familiar toy, made from tin cylinders and string. The telephone left no permanent record.
The Telephone
had no future as a newspaper name. Business people thought it unserious. Where the telegraph dealt in facts and numbers, the telephone appealed to emotions.

The new Bell company had little trouble turning this into a selling point. Its promoters liked to quote Pliny, “The living voice is that which sways the soul,” and Thomas Middleton, “How sweetly sounds the voice of a good woman.” On the other hand, there was anxiety about the notion of capturing and reifying voices—the phonograph, too, had just arrived. As one commentator said, “No matter to what extent a man may close his doors and windows, and hermetically seal his key-holes and furnace-registers
with towels and blankets, whatever he may say, either to himself or a companion, will be overheard.”
^♦
Voices, hitherto, had remained mostly private.

The new contraption had to be explained, and generally this began by comparison to telegraphy. There were a transmitter and receiver, and wires connected them, and
something
was carried along the wire in the form of electricity. In the case of the telephone, that thing was sound, simply converted from waves of pressure in the air to waves of electric current. One advantage was apparent: the telephone would surely be useful to musicians. Bell himself, traveling around the country as impresario for the new technology, encouraged this way of thinking, giving demonstrations in concert halls, where full orchestras and choruses played “America” and “Auld Lang Syne” into his gadgetry. He encouraged people to think of the telephone as a broadcasting device, to send music and sermons across long distances, bringing the concert hall and the church into the living room. Newspapers and commentators mostly went along. That is what comes of analyzing a technology in the abstract. As soon as people laid their hands on telephones, they worked out what to do. They talked.

In a lecture at Cambridge, the physicist James Clerk Maxwell offered a scientific description of the telephone conversation: “The speaker talks to the transmitter at one end of the line, and at the other end of the line the listener puts his ear to the receiver, and hears what the speaker said. The process in its two extreme states is so exactly similar to the old-fashioned method of speaking and hearing that no preparatory practice is required on the part of either operator.”
^♦
He, too, had noticed its ease of use.

So by 1880, four years after Bell conveyed the words “Mr. Watson, come here, I want to see you,” and three years after the first pair of telephones rented for twenty dollars, more than sixty thousand telephones were in use in the United States. The first customers bought pairs of telephones for communication point to point: between a factory and its business office, for example. Queen Victoria installed one at Windsor Castle and one at Buckingham Palace (fabricated in ivory; a gift from the savvy Bell). The topology changed when the number of sets reachable
by other sets passed a critical threshold, and that happened surprisingly soon. Then community networks arose, their multiple connections managed through a new apparatus called a switch-board.

The initial phase of ignorance and skepticism passed in an eyeblink. The second phase of amusement and entertainment did not last much longer. Businesses quickly forgot their qualms about the device’s seriousness. Anyone could be a telephone prophet now—some of the same predictions had already been heard in regard to the telegraph—but the most prescient comments came from those who focused on the exponential power of interconnection.
Scientific American
assessed “The Future of the Telephone” as early as 1880 and emphasized the forming of “little clusters of telephonic communicants.” The larger the network and the more diverse its interests, the greater its potential would be.

The scattered members using telephones numbered half a million by 1890; by 1914, 10 million. The telephone was already thought, correctly, to be responsible for rapid industrial progress. The case could hardly
be overstated. The areas depending on “instantaneous communication across space”
^♦
were listed by the United States Commerce Department in 1907: “agriculture, mining, commerce, manufacturing, transportation, and, in fact, all the various branches of production and distribution of natural and artificial resources.” Not to mention “cobblers, cleaners of clothing, and even laundresses.” In other words, every cog in the engine of the economy. “Existence of telephone traffic is essentially an indication that time is being saved,” the department commented. It observed changes in the structure of life and society that would still seem new a century later: “The last few years have seen such an extension of telephone lines through the various summer-resort districts of the country that it has become practicable for business men to leave their offices for several days at a time, and yet keep in close touch with their offices.” In 1908 John J. Carty, who became the first head of the Bell Laboratories, offered an information-based analysis to show how the telephone had shaped the New York skyline—arguing that the telephone, as much as the elevator, had made skyscrapers possible.

To enable the fast expansion of this extraordinary network, the telephone demanded new technologies and new science. They were broadly of two kinds. One had to do with electricity itself: measuring electrical quantities; controlling the electromagnetic wave, as it was now understood—its modulation in amplitude and in frequency. Maxwell had established in the 1860s that electrical pulses and magnetism and light itself were all
manifestations of a single force: “affectations of the same substance,” light being one more case of “an electromagnetic disturbance propagated through the field according to electromagnetic laws.”
^♦
These were the laws that electrical engineers now had to apply, unifying telephone and radio among other technologies. Even the telegraph employed a simple kind of amplitude modulation, in which only two values mattered, a maximum for “on” and a minimum for “off.” To convey sound required far stronger current, far more delicately controlled. The engineers had to understand feedback: a coupling of the output of a power amplifier, such as a telephone mouthpiece, with its input. They had to design vacuum-tube repeaters to carry the electric current over long distance, making possible the first transcontinental line in 1914, between New York and San Francisco, 3,400 miles of wire suspended from 130,000 poles. The engineers also discovered how to modulate individual currents so as to combine them in a single channel—multiplexing—without losing their identity. By 1918 they could get four conversations into a single pair of wires. But it was not
currents
that preserved identity. Before the engineers quite realized it, they were thinking in terms of the transmission of a
signal
, an abstract entity, quite distinct from the electrical waves in which it was embodied.